Sentiment Analysis Tools

1. MonkeyLearn:
   • Features: Customizable sentiment analysis, text classification, and keyword extraction.
   • Integration: API, pre-built integrations with tools like Zapier, Google Sheets, and more.
   • Pros: Easy to use, highly customizable, offers real-time analysis.
2. Lexalytics:
   • Features: Sentiment analysis, theme extraction, entity recognition.
   • Integration: API available for seamless integration.
   • Pros: Supports multiple languages, provides detailed insights.
3. Brandwatch:
   • Features: Social media monitoring, sentiment analysis, trend analysis.
   • Integration: API, integrations with various CRM and social media platforms.
   • Pros: Comprehensive social media analysis, robust reporting tools.
4. Google Cloud Natural Language API:
   • Features: Sentiment analysis, entity recognition, syntax analysis.
   • Integration: Direct API integration.
   • Pros: Scalable, supports multiple languages, high accuracy.

NPS Tools

1. Promoter.io:
   • Features: Automated NPS surveys, follow-up sequences, response segmentation.
   • Integration: API, integrations with CRM tools like Salesforce.
   • Pros: User-friendly, detailed reporting, automated follow-ups.
2. Delighted:
   • Features: NPS surveys, customizable surveys, multi-channel distribution.
   • Integration: API, integrations with tools like Slack, Zapier, and Salesforce.
   • Pros: Quick setup, real-time feedback, easy-to-read reports.
3. Wootric:
   • Features: NPS surveys, in-app and email surveys, real-time feedback.
   • Integration: API, integrations with Intercom, Salesforce, and more.
   • Pros: AI-driven insights, multi-channel surveys, customizable dashboards.
4. SurveyMonkey:
   • Features: NPS surveys, sentiment analysis, comprehensive survey tools.
   • Integration: API, integrations with a wide range of tools including Mailchimp and Salesforce.
   • Pros: Versatile, robust survey design options, extensive integrations.

Integration Tips

• APIs: Most of these tools offer APIs for smooth integration into your website.
• Embedding Surveys: For NPS tools, you can often embed surveys directly into your website or send them via email.
• Dashboards and Reporting: Use the reporting dashboards to track and analyze feedback in real-time.
• Automation: Set up automated feedback collection and follow-up processes to save time and ensure timely responses.

Choosing the right tool depends on your specific needs, such as the volume of feedback, the languages you need to support, and your existing tech stack.